Shipping
Standard Delivery charges are inclusive in the Invoice. Express Delivery charges may be charged at extra and will be informed on the basis of the delivery location.
All your orders are sent via reputed courier partners and/or registered post through the Indian Postal Service depending upon your location of delivery.
Usually we deliver to every part of India. Still, we insist you, please enter your Pin Code on the product page to know whether the product can be delivered to your location.
Small packages are sent through 3rd party courier company, if any item is found damaged during shipping, in that case, the following replacement shall be provided for such damaged products as per WEL policy only after damaged material is returned back to us. If WEL is intimated within 7 days from the date of delivery.
Returns & Refund
We accept the return request within 7 days from the date of delivery of the product post which no returns shall be accepted.
If you have received any damaged piece or wish to return any particular item then you can initiate a return by contacting us on info@trueenergysystems.in. After receiving the request, you shall receive a call thereby explaining the process of return that you have initiated.
Wherever possible our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our courier partner, you can return the item through a third-party courier service. Return fees shall be borne by the buyer.
Following are the estimated refund processing timelines after the item is received by the T.E.S.T. who notifies us of the receipt of the return and issues a refund to your original payment method:
Credit/Debit Card | 5-7 Business Days |
Net Banking (Credited to Bank Account) | |
UPI Linked Bank Account | 2-4 Business days |
Bank Transfer | 7 Business days |
We usually ship products in a short time, with intent to deliver the item within 2-4 business weeks across INDIA. Once, the item starts traveling, cancellation of the existing order will attract 15% cancellation charges of the total product value canceled.
There are times when some unavoidable reason occurs, in such case, if the order id has been generated and paid partially, cancellation of the existing order will attract 15% cancellation charges of total product value canceled